Return & Refund Policy
Last updated: July 2026
We want you to be completely happy with your Zack Bags purchase. If for any reason you are not satisfied, we offer a straightforward return policy.
30-Day Returns
You have 30 days from the date of receipt to return any item for a full refund, no questions asked.
Return Conditions
- Items must be unused and in their original condition
- Items must be returned in original packaging
- Personalized or customized items cannot be returned
How to Return
- Contact us at zackzach.bags@gmail.com with your order number and reason for return
- Ship the item back using a tracked shipping service. We'll provide the return address.
- Receive your refund within 5β7 business days of us receiving the returned item
Refunds
Refunds are processed to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We're happy to exchange items for a different color or model. Contact us within 30 days to arrange an exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos. We will arrange a free replacement or full refund.